Return Policy

We want every customer to feel confident when making a purchase, which is why we provide a 30-day return window beginning on the date your order is delivered. If you decide that an item is not right for you, you may request a return within this timeframe. To be eligible, products must be in the same state as when they arrived. This means the merchandise cannot show signs of wear or use, all original tags must still be attached, and the item should be placed in its original packaging. A valid receipt or other confirmation of purchase is also necessary to complete the return process. These requirements help us verify orders accurately and maintain consistent quality standards for all shoppers.

If you would like to initiate a return, please contact us by email at ritualcofficial@outlook.com. Once we receive your message, our support team will review your request and provide step-by-step instructions. When a return is approved, we will send you a return shipping label along with clear directions on how to package and send the item back. Please wait for confirmation before shipping anything, as products returned without prior authorization or without following the provided instructions cannot be processed. Our goal is to make the procedure straightforward, and we are happy to answer any questions you may have along the way.

After your order arrives, we strongly recommend examining the contents as soon as possible. If you discover that an item is damaged, defective, or not what you ordered, please notify us promptly. Reporting these concerns quickly allows us to evaluate the situation and determine the most appropriate solution. Depending on the circumstances, this may involve sending a replacement item or issuing a refund. Acting without delay helps ensure that issues are resolved efficiently and to your satisfaction.

Please be aware that certain categories of products may not qualify for returns due to their specific characteristics or restrictions. If you are uncertain whether your item is eligible, we encourage you to contact us before attempting to send it back. Clarifying eligibility in advance can prevent misunderstandings and save time for everyone involved.

If you wish to exchange an item for a different size, color, or style, the most efficient approach is to complete an approved return and then place a new order for the preferred product. This method minimizes waiting time and ensures that the replacement item is secured without unnecessary delay. Once your returned item has been received and reviewed, we will proceed according to the standard return process.

For customers located within the European Union, additional consumer protections apply. EU customers have the right to cancel or return an order within 14 days of delivery without needing to provide a specific reason. The same return conditions apply during this cooling-off period: products must remain unused, with original tags attached, in their original packaging, and accompanied by proof of purchase.

After we receive your returned merchandise, our team will inspect it to confirm that it meets the return requirements. You will then receive a notification informing you whether your refund has been approved. When approved, refunds are issued to the original payment method used for the purchase. In most cases, the funds are processed within 10 business days. However, the exact timing may vary depending on your financial institution or card provider.

If more than 15 business days have passed since your refund was approved and you have not seen the amount credited to your account, please contact us at ritualcofficial@outlook.com so we can review the matter. We are committed to ensuring that returns and refunds are handled in a transparent, timely, and reliable manner, giving you peace of mind whenever you shop with us.