Shipping Policy

Orders are generally delivered within an estimated period of 10 to 20 business days from the time they are processed. Business days refer to standard working days and do not include Sundays, public holidays, or days affected by tropical cyclone warning signals or similar emergency conditions. While we strive to meet this timeframe consistently, delivery durations may extend slightly during high-demand periods such as promotional events or peak shopping seasons. Increased order volumes during these times can affect processing and shipping speed. Please note that we do not offer appointment-based or scheduled delivery options. Once an order has been confirmed and submitted, the delivery address cannot be modified, so we encourage customers to review their details carefully before completing a purchase.

Several circumstances may impact how quickly your order arrives. Severe weather conditions, including storms or other unexpected disruptions, can delay transportation and logistics operations. During major sales or special promotions, additional time may be required to prepare and dispatch packages due to the higher volume of orders being handled. Incorrect, incomplete, or unclear shipping information may also result in delays or delivery complications. In the event that any item included in your purchase becomes unavailable after your order is placed, our customer service team will contact you directly to explain the situation and provide available options, including cancellation and a full refund if you prefer.

We are pleased to provide complimentary shipping on all purchases, with no minimum order requirement. Regardless of the total value of your order, you will not incur additional delivery charges. If a delivery attempt is unsuccessful and we are unable to reach you after two consecutive attempts, the order will be cancelled automatically. In such cases, any payment made will be refunded to your original payment method. This policy ensures that customers are not charged for orders that cannot be successfully delivered.

To help you stay informed, we offer an Order Tracking feature accessible through our website. This tool allows you to monitor the progress of your shipment at every stage, from processing to dispatch and final delivery. Real-time updates provide transparency and help you anticipate when your package will arrive. If, for any reason, your order cannot be shipped, there may be several possible explanations. These can include stock shortages, delivery destinations located in remote or restricted areas, or addresses that fall outside our service coverage. Please be aware that we are unable to ship to PO Box addresses. In addition, orders may be held if there are issues verifying payment or completing the transaction.

If you receive a product that does not match your order, it is important to notify our customer support team promptly. We will guide you through the return procedure for the incorrect item and arrange for an appropriate resolution, which may include a refund. If the matter involves receiving the wrong size, you may return the item and place a new order for the desired size once the return has been processed.

Should your package fail to arrive within the expected timeframe, we recommend first reviewing the estimated delivery window associated with your purchase. If the waiting period has exceeded that estimate and you require assistance, our customer service representatives are available to help investigate the matter. You can contact us at ritualcofficial@outlook.com, and our team will work diligently to address your concerns and ensure a positive shopping experience.